Course Booking Terms & Conditions

1. Booking Conditions

• Bookings are provisional until confirmed by email from Cranmer Studio.

• We will advise you of the availability of onsite accommodation when you book.

• A 20% deposit, calculated on the full course fee before any promotional discounts, is required to secure your booking.

• The remaining balance is payable 30 days before the course begins. For bookings made within 30 days of the start date, the full fee is payable upon confirmation.

• Payment is by bank transfer or by redeeming an eligible Cranmer Studio gift voucher. Payment instructions will be provided when your booking is confirmed.

• Non-residential guests are welcome to join us for supper for an additional £35 per evening.

• Cranmer Studio does not currently charge VAT.

2. Cancellations, Refunds and Transfers

• More than 30 days before the course: If you cancel, we will refund any payments received, excluding the 20% deposit.

• 30 days or fewer before the course: Cancellation charges may be up to the full course fee.

• Cancellation charges: We will not retain more than our reasonable net losses resulting from cancellation, taking account of costs saved and any replacement booking. This also applies to any deposit retained.

• Gift voucher refunds: Where a refund is due, any amount paid using a gift voucher will normally be returned as gift voucher credit.

• Transfers: You may request to transfer your booking to another person or a future course up to 7 days before the start date. Transfers are subject to availability and approval by Cranmer Studio.

• Non-attendance: The full fee will normally be retained if you do not attend.

• Cancellation by Cranmer Studio: If we cancel a course, you will receive a full refund of all payments made to us, including your deposit. We are not responsible for independently arranged travel or third-party accommodation costs.

3. Your Responsibilities

• Please inform us when booking of any dietary requirements, accessibility needs or relevant medical conditions that may affect your participation.

• You are responsible for ensuring that you are physically able to participate in the course activities.

• We recommend that you arrange appropriate travel insurance, including cover for cancellation, illness and personal belongings.

• Cranmer Studio does not sell alcohol. Guests are welcome to bring a small quantity of wine or beer to enjoy with dinner.

• Please obtain permission from other participants before photographing or filming them.

• Photography or filming of portrait and life models is not permitted.

4. Facilities and Practical Information

• Parking is available onsite.

• Where required, we will provide transport for residential participants to and from King's Lynn Train station and organised landscape painting locations.

• Cranmer Studio occupies an 18th-century property with some uneven surfaces. Please take appropriate care and let us know if you have any accessibility concerns.

• Dogs are not permitted.

5. Discounts and Special Offers

• Cranmer Studio may offer promotional discounts, referral incentives or other special offers from time to time.

• Only one discount or promotional offer may be applied per person per course booking. Discounts cannot be combined or accumulated.

• Unless otherwise stated, promotional discounts are deducted from the final balance rather than the initial deposit.

• Discounts have no cash alternative and cannot be applied retrospectively unless agreed by Cranmer Studio.

• We reserve the right to amend or withdraw promotional offers for future bookings. Discounts already confirmed will be honoured, subject to the conditions of the relevant offer.

• Gift vouchers are treated as a method of payment, not as a promotional discount. They may therefore be redeemed alongside an eligible discount or special offer, including the Bring a Friend offer.

• Gift voucher redemption is subject to our separate Gift Voucher Terms & Conditions. Any applicable promotional discount is deducted from the course fee before the gift voucher is applied.

6. Bring a Friend Offer

• The offer applies to two guests attending the same Cranmer Studio course, provided at least one has not previously attended a paid Cranmer Studio course or workshop.

• Each guest receives a £100 discount on their residential course fee or a £50 discount on their non-residential course fee, according to their individual booking.

• Bookings may be made together or separately. If booking separately, please provide the name of the person you are attending with.

• The standard 20% deposit is calculated on the full course fee before any discount. The Bring a Friend discount is deducted from the final balance, not from the deposit.

• Both guests must have confirmed bookings and attend the same course. If either guest cancels, the remaining guest will no longer qualify for the discount.

• If either guest cancels, Cranmer Studio reserves the right to take account of any promotional discount already granted when calculating the reasonable cancellation costs arising from that booking. Any cancellation charge will reflect our reasonable net loss.

• The offer cannot be combined with any other discount, promotional code or special offer. Gift vouchers may be used as a method of payment alongside the offer.

• The offer has no cash alternative and cannot be applied retrospectively unless agreed by Cranmer Studio.

• Our standard booking, payment and cancellation conditions apply separately to each guest.

• We may amend or withdraw this offer for future bookings. Discounts already confirmed will be honoured, subject to the conditions of the offer.

7. General Terms

• These booking conditions form part of the Cranmer Studio Terms & Conditions

• Gift vouchers redeemed towards course bookings are also subject to our separate Gift Voucher Terms & Conditions

• Nothing in these conditions excludes or limits any statutory consumer rights or liabilities that cannot lawfully be excluded or limited.